Terms and Conditions

Last Updated: September 3, 2026

Welcome to IRAH. These Terms and Conditions explain the rules and terms that apply when you visit or use our website at https://irah.csweb.ca/, browse our products, create an account, or place an order.

By using our website or purchasing from us, you agree to these Terms and Conditions. If you do not agree with any of these terms, please do not use our website.

1. About IRAH

IRAH is a contemporary Indian womenswear brand offering clothing made from natural fabrics, with handwoven textures, handblock prints, batik details, and other traditional artisanal techniques.

Business Name: [Insert Registered Business or Legal Entity Name]
Registered Address: [Insert Registered Business Address, India]
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
GSTIN: [Insert GSTIN, if applicable]

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website with the involvement and supervision of a parent or legal guardian.

You also confirm that you have the legal capacity to enter into a binding agreement under applicable law.

3. Your Account

Some features of our website may require you to create an account.

When creating an account, you agree to provide information that is accurate, complete, and up to date.

You are responsible for keeping your login details secure and for all activity carried out through your account. Please contact us promptly if you believe that someone has accessed your account without your permission.

We reserve the right to suspend or terminate an account if we believe that the information provided is false, misleading, or if the account is being used in violation of these Terms.

4. Products and Product Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.

However, IRAH products are made using natural fabrics and traditional or handcrafted techniques. Because of this, minor variations in colour, texture, print placement, weave, or finish may occur from one piece to another.

These natural variations are part of the character of handcrafted and small batch products and will not normally be considered defects.

Product images may also appear slightly different depending on your device, screen settings, lighting, and photography conditions.

All products are subject to availability.

5. Prices and Taxes

All prices on our website are displayed in Indian Rupees.

Unless stated otherwise, applicable taxes are included in the displayed price.

We may change product prices, offers, or availability at any time. We may also correct any pricing or product information errors that may appear on the website.

If a pricing error affects an order that you have already placed, we will contact you and provide the option to proceed with the order at the correct price or cancel the order and receive a full refund.

6. Orders and Order Confirmation

When you place an order through our website, you are offering to purchase the selected products from IRAH.

Your order is subject to acceptance and availability.

Once you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or that the products are available for dispatch.

We reserve the right to cancel or refuse an order in situations such as:

  • The product is unavailable
  • There is an error in product information or pricing
  • We suspect fraudulent or unauthorised activity
  • The order violates these Terms
  • We are unable to fulfil the order for reasons beyond our reasonable control

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the cancelled order.

7. Payments

We accept the payment methods displayed on our website, which may include credit cards, debit cards, UPI, net banking, wallets, and other available payment options.

Payments are processed through secure third party payment providers. IRAH does not store your complete credit card or debit card details.

If your payment fails but the amount has been deducted from your bank account, please allow reasonable time for the transaction to be automatically reversed or refunded. The timing may depend on your bank or payment provider.

If the amount is not returned within the expected period, please contact us with your transaction details so that we can assist you.

8. Shipping and Delivery

Orders are shipped and delivered according to our Shipping Policy.

Delivery timelines may vary depending on your location, product availability, courier services, weather conditions, public holidays, and other circumstances beyond our reasonable control.

For complete information about shipping charges, estimated delivery timelines, and other delivery-related matters, please refer to our Shipping Policy available on our website.

9. Returns, Exchanges, and Cancellations

Returns, exchanges, and order cancellations are subject to our Return and Exchange Policy.

Please review the applicable policy before placing an order.

Our Return and Exchange Policy will specify:

  • The time period within which a return or exchange request can be made
  • The condition in which products must be returned
  • Products that are not eligible for return or exchange
  • Cancellation timelines
  • Refund procedures and timelines
  • Any applicable shipping or return charges

Return and Exchange Policy: [Insert Link to Return and Exchange Policy]

If you have any questions about whether a particular product is eligible for return or exchange, please contact us before placing your order.

10. Intellectual Property

All content available on the IRAH website belongs to IRAH or is used with permission from the respective owner.

This includes our brand name, logo, photographs, product images, designs, graphics, text, website layout, product descriptions, and other original content.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any of our content without our prior written permission.

11. Acceptable Use of the Website

We want IRAH to remain a safe and reliable website for everyone.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to our website, systems, servers, or user accounts
  • Introduce viruses, malware, or other harmful code
  • Interfere with the normal operation or security of the website
  • Use automated systems to collect or copy website content without our permission
  • Upload or share content that is unlawful, defamatory, abusive, obscene, misleading, or infringes someone else’s rights
  • Use another person’s information or account without permission

We may restrict or terminate access to the website if we believe that it is being misused or that these Terms have been violated.

12. Reviews and User Content

We welcome genuine feedback and reviews from our customers.

If you submit a review, photograph, comment, testimonial, or other content to IRAH, you confirm that the content is your own or that you have permission to share it.

You also agree that your content will not:

  • Contain false or misleading information
  • Violate another person’s privacy
  • Infringe copyright, trademark, or other intellectual property rights
  • Contain unlawful, abusive, defamatory, or offensive material

By submitting content to us, you give IRAH a non-exclusive, royalty-free right to use, reproduce, publish, display, and share that content for business, marketing, promotional, and website-related purposes.

We reserve the right to remove content that we believe violates these Terms or is otherwise inappropriate.

13. Website Availability

We work to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security concerns, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, IRAH will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products.

This may include loss of profits, business opportunities, data, or goodwill.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Where permitted by law, our total liability relating to a particular order will not exceed the amount paid by you for the product or products giving rise to the claim.

15. Indemnification

You agree to be responsible for any claims, losses, damages, liabilities, costs, or expenses that arise from your violation of these Terms, misuse of our website, or infringement of another person’s rights.

This provision will apply to the extent permitted by applicable law.

16. Third Party Websites and Services

Our website may contain links to third party websites, services, payment providers, social media platforms, or other external websites.

These links may be provided for convenience. IRAH does not control or take responsibility for the content, availability, security, or privacy practices of third party websites.

We recommend reviewing the terms and privacy policies of any third party website you visit.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Any dispute arising from or relating to these Terms or your use of the website will be subject to the jurisdiction of the courts located in [Insert City, Gujarat, India], unless applicable law provides otherwise.

18. Grievance Redressal

If you have a complaint or concern regarding our website, products, services, orders, or any other matter, you can contact our Grievance Officer using the details below.

Grievance Officer: [Insert Name]
Email: [Insert Grievance Officer Email]
Phone: [Insert Grievance Officer Phone Number]
Address: [Insert Registered Business Address, India]

We will acknowledge complaints within 48 hours and endeavour to resolve them within the applicable period prescribed under Indian law.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or applicable laws.

Whenever we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after the updated Terms have been posted means that you accept the revised Terms.

20. Contact Us

If you have any questions about these Terms and Conditions, our products, orders, or services, please contact us.

IRAH
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
Address: [Insert Registered Business Address, India]