Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with IRAH.

We carefully prepare and pack every order and work with trusted courier partners to deliver your purchases safely. This Shipping Policy explains how we process, pack, and deliver your orders.

Please read the following information before placing an order.

1. Order Processing

All orders placed through the IRAH website are received and processed manually by our team. Shipping and courier bookings are managed separately through our courier partners.

Once your order is placed and payment is confirmed, our team will begin preparing your order for dispatch.

Orders are generally processed within [Insert number of business days, for example 1 to 3 business days], excluding weekends and public holidays.

As many of our pieces are handcrafted and produced in small batches, some products may require additional preparation or production time before they can be dispatched. If your order requires additional time, we will let you know in advance.

Order confirmations and dispatch updates will be shared with you through email, SMS, WhatsApp, or phone, using the contact details provided when placing your order.

2. Shipping and Delivery Timelines

Since our shipping is arranged manually and coordinated directly with our courier partners, delivery times may vary depending on your location and courier availability.

As a general guide, delivery within India usually takes [Insert estimated delivery timeframe, for example 4 to 9 business days] from the date of dispatch.

Please note that these are estimated delivery timelines and are not guaranteed.

Delivery may take longer due to courier delays, weather conditions, public holidays, regional restrictions, high shipping volumes, or other circumstances beyond our control.

Once your order has been dispatched, we will share tracking details with you if they are provided by our courier partner.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated to you by our team before dispatch.

Our current shipping charges are:

[Insert applicable shipping information]

For example, if applicable:

We offer free shipping on orders above ₹[Insert Amount]. A shipping fee of ₹[Insert Amount] applies to orders below this amount.

Please ensure this section reflects your actual shipping charges before publishing.

4. Serviceable Locations

We currently deliver orders to [Insert serviceable locations, for example locations across India].

If we are unable to deliver to your address due to courier restrictions or limited service availability, our team will contact you to discuss the available options.

If delivery to your location is not possible, we may offer an alternative arrangement or process a refund, as applicable.

5. Order Tracking

Because our fulfilment and shipping process is managed manually, live order tracking may not always be available directly on the IRAH website.

Once your order has been dispatched, we will share the tracking information provided by our courier partner through email, SMS, WhatsApp, or another suitable communication method.

If you would like an update on your order, you can also contact our support team. We will be happy to check the status and assist you.

6. Delivery Delays and Exceptions

We always try to process and dispatch orders within the estimated timeframe. However, delays can sometimes occur due to circumstances outside our control.

These may include:

  • Courier network delays
  • Severe weather conditions
  • Natural calamities
  • Strikes or transportation disruptions
  • Regional restrictions
  • Public holidays
  • Incorrect or incomplete address details
  • Other unforeseen circumstances

If there is a significant delay with your order, our team will do our best to keep you informed.

Please make sure that the shipping address, phone number, and other contact information provided at checkout are accurate and complete.

IRAH is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Damaged, Lost, or Incorrect Orders

We take care when packing every order. However, if your package arrives damaged, please contact us within [Insert timeframe, for example 48 hours] of delivery.

To help us resolve the issue quickly, please share clear photographs or videos of the package, packaging, and product along with your order details.

If your order is lost in transit or significantly delayed beyond the estimated delivery timeframe, please contact our support team. We will coordinate with our courier partner and do our best to investigate and resolve the issue.

If you receive an incorrect product, please notify us within [Insert timeframe] of delivery so that we can review the issue and guide you through the next steps.

8. Undelivered or Returned Orders

An order may be returned to us by the courier if the address provided is incorrect, delivery is refused, or the recipient is unavailable after multiple delivery attempts.

If your order is returned to us for any of these reasons, our team will contact you to discuss the available options.

Where possible, we may arrange for the order to be shipped again. Additional shipping charges may apply for re-shipment.

If re-shipment is not possible and a refund is applicable, the refund will be processed according to our Return and Exchange Policy and Terms and Conditions. Applicable shipping or handling charges may be deducted where permitted.

9. Contact Us

If you have any questions about your order or delivery, please contact us.

IRAH
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
Address: [Insert Registered Business Address, India]

We are happy to help with tracking updates, delivery concerns, damaged packages, or any other shipping-related questions.