Privacy Policy

Last Updated: September 3, 2026

Welcome to IRAH. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at https://irah.csweb.ca/ or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. About IRAH

IRAH is a contemporary Indian womenswear brand offering clothing made with natural fabrics, handwoven textures, handblock prints, and traditional artisanal techniques.

Business Name: [Insert Registered Business or Legal Entity Name]
Registered Address: [Insert Registered Business Address, India]
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
GSTIN: [Insert GSTIN, if applicable]

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

We collect information that helps us provide our products and services, process your orders, and improve your experience with IRAH.

Information You Provide

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login information
  • Order details and purchase history
  • Payment and transaction information
  • Reviews, feedback, and customer service communications
  • Information provided through contact forms or newsletter subscriptions

Payment information is processed through secure third party payment providers. We do not store your complete credit or debit card details on our servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages you visit and how you use our website
  • Time spent on different pages
  • Referring and exit pages
  • Cookies and similar technologies

Information We Receive From Third Parties

We may receive limited information from third parties that help us operate our business, including:

  • Payment providers confirming successful transactions
  • Courier and logistics partners providing shipment and delivery updates
  • Social media platforms when you interact with IRAH through those platforms

3. How We Use Your Information

We use your information for purposes such as:

  • Processing and delivering your orders
  • Confirming purchases and payments
  • Sending order, shipping, and delivery updates
  • Responding to customer enquiries and providing support
  • Managing your account
  • Sending newsletters and promotional communications when you have given us permission to do so
  • Improving our website, products, and services
  • Understanding how customers use our website
  • Preventing fraud and protecting the security of our website
  • Resolving technical issues
  • Meeting our legal, tax, accounting, and regulatory obligations

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers who help us operate our business. These may include:

  • Payment and payment processing providers
  • Courier and logistics companies
  • Website hosting and technology providers
  • IT and technical service providers
  • Email and marketing service providers
  • Other service providers who assist us with fulfilling orders and providing customer support

We may also share information when required by law, legal proceedings, court orders, or requests from government or regulatory authorities.

If IRAH is involved in a merger, acquisition, restructuring, or sale of business assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

We expect the service providers we work with to handle personal information responsibly and in accordance with applicable laws.

5. Data Security and Storage

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online service or method of electronic storage can be guaranteed to be completely secure. While we take appropriate precautions to protect your information, we cannot guarantee absolute security.

Your information may be stored or processed on servers located in India or in other countries where our service providers operate.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide a smooth and secure browsing experience.

Cookies may be used to:

  • Keep your shopping cart and login session active
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and a more personalised experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the website.

7. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information, where permitted by law
  • Withdraw your consent to receive marketing communications
  • Raise concerns or complaints about how we handle your information

Some information may need to be retained to comply with legal, accounting, tax, contractual, or other obligations.

To exercise your privacy rights, please contact us at [Insert Support Email].

8. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include the time needed to process your orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal, tax, accounting, or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

9. Children’s Privacy

Our website is intended for adults and is not directed towards children under the age of 18.

We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

10. Third Party Websites

Our website may contain links to third party websites, including social media platforms and other external services.

We are not responsible for the privacy practices, security, or content of these third party websites. We recommend reviewing their privacy policies before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

IRAH
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
Address: [Insert Registered Business Address, India]